中西餐服务流程比较分析

ComparisonandAnalysisofServiceProceduresofChineseandWesternFoodContentBasicProceduresofCateringService1ChineseFoodServiceProcedures2WesternFoodServiceProcedures3BasicProceduresofCateringService01FinishingTouchesOpenedMealPreparationsBasicServiceProceduresWelcomeServiceDiningServiceDifferentTablewareChina:ChopsticksWestern:KnifeandforkChineseFoodServiceProcedures02ChineseFoodService1、PreparationGettoknowthebasicsituationBefamiliarwithmenuandtablesettingGetthedrinksandotherconsumablesPreparesmalltowelsandteaPlacethecolddishPourwineChecktheworkthoroughlyChineseFoodService2、GreetingChineseFoodService3、RepastPourwineServehotdishesServiceduringthemealChineseFoodService4、FinishingtouchesWesternFoodServiceProcedures031、Greeting1.Welcomecustomerswarmly.2.Leadinggueststotheguest'sfavoritelocation(ifconditionspermit).3.Arranginggueststotakeseats.4.Distributingcleanandtidymenus.5.Askingguestshaveanyspecialthoughtsandrequests.6.Askingtheguestforthewhitewaterrequirement(cold/hotwater/bubblewater/ice).7.Introducethecontentsofthemenutotheguests.8.Cocktailliquorservice(predinnerwine）WesternFoodService2、RepastThefirstroundofservingdishes1.Checkfoodsatisfaction,askwhatthegueststhinkofthemeal,andwhetherthereisanyserviceavailabletothem.2.Observationtimeforguestsdiningspace.3.Returntothetabletoseeifthereisanyneedfortheguests.Oryoucancleanupthetablecupsandplates.4.Clearupthetable.Secondroundsofdishes1.Repeatthefirstroundofserviceorderandprocess.2.Askingiftheguestsneeddessertservice.3.Clearupthetable.4.Ifhavethedessert,remembertoorderandservedishes.5.Checkagainwhetherthedishesonthebillareaccurateandthenumberisaccurate.WesternFoodService3、Finishingtouches1.Preparethefinalbillfortheguesttopaythebill.2.Assistgueststoleave3.Cleanupthetable.WesternFoodServiceThanksForYourWatching!日期：2018年10月