工商银行XXXX年社会责任报告

（一）报告范围报告的组织范围：本报告以中国工商银行股份有限公司为主体部分，涵盖全集团。报告的时间范围：2012年1月1日至2012年12月31日。报告的发布周期：本报告为年度报告。（二）报告编制原则本报告参照全球报告倡议组织《可持续发展报告指南（GRI3.1）》及金融服务业相关补充指引、联合国全球契约十项原则等标准要求编写，同时满足中国银监会《关于加强银行业金融机构社会责任的意见》、中国银行业协会《中国银行业金融机构企业社会责任指引》、上海证券交易所《上海证券交易所上市公司环境信息披露指引》和《公司履行社会责任的报告》编制指引的相关要求。（三）报告数据说明报告中的财务数据摘自2012年度按国际财务报告准则编制的财务报表，该财务报表经安永华明会计师事务所独立审计。其他数据以2012年为主，部分包括以前年度数据。本报告中所涉及货币金额以人民币作为计量币种，特别说明的除外。（四）报告保证方式本公司董事会及全体董事保证本报告内容不存在任何虚假记载、误导性陈述或重大遗漏，并对其内容的真实性、准确性和完整性承担个别及连带责任。同时，安永华明会计师事务所按照《国际鉴证业务第3000号：历史财务信息审计或审阅以外的鉴证业务》对本报告进行了独立第三方鉴证。（五）报告发布形式报告以印刷版和网络在线版两种形式发布。网络在线版可在本公司网站查阅（网址：，）。本报告以中英文两种文字出版，在对两种文本的理解上发生歧义时，请以中文文本为准。i.ScopeoftheReportOrganizationalscopeoftheReport:ThisReportisprimarilyaboutIndustrialandCommercialBankofChinaLimited,coveringthewholegroup.Reportingperiod:January1,2012–December31,2012Reportingcycle:Annual.ii.PreparationPrincipleoftheReportThisReportispreparedwithreferencetotheSustainableDevelopmentReportingGuidelinesofGlobalReportingInitiative(GRI3.1)andtheFinancialServicesSectorSupplementalGuidelines,theTenUnitedNationsGlobalCompact(UNGC)PrincipleandmeetstherequirementssetoutintheOpinionsconcerningEnhancingtheSocialResponsibilityofBankingandFinancialInstitutionsissuedbyChinaBankingRegulatoryCommission,theGuidelinesforCorporateSocialResponsibilityofChineseBankingandFinancialInstitutionsreleasedbyChinaBankingAssociation,theGuidelinesofShanghaiStockExchangeforEnvironmentalInformationDisclosureofListedCompaniespromulgatedbytheShanghaiStockExchangeandtheGuidelineforthePreparationoftheReportonPerformanceofCorporateSocialResponsibility.iii.DataintheReportFinancialdataintheReportarefromthe2012nancialstatementswhichwerepreparedinaccordancewiththeInternationalFinancialReportingStandardsandauditedbyErnst&Young;otherdataareprimarilyinrelationtoyear2012,whileothersarerelatedtopreviousyears.Unlessotherwisestated,nancialandotherdataintheReportareinRMB.iv.AssuranceApproachoftheReportTheBoardofDirectorsandallthedirectorsoftheBankundertakethatthereportcontainsnofalserecord,misleadingstatementormaterialomission,andassumeindividualandjointandseveralliabilitiestotheauthenticity,accuracyandcompletenessoftheinformationinthisreport.Meanwhile,Ernst&YoungisengagedtoassuretheReportinaccordancewithISAE3000AssuranceEngagementsOtherthanAuditsorReviewsofHistoricalFinancialInformationandprovideanindependentassurancereport.v.ReleaseandInterpretationoftheReportTheReportisreleasedbothinhardcopiesandonline.TheonlineversionisavailableattheBank'swebsiteat（六）联系方式中国工商银行股份有限公司战略管理与投资者关系部地址：北京市西城区复兴门内大街55号邮政编码：100140电话：86-10-66105183传真：86-10-66106336E-MAIL：csr@icbc.com.cnvi.ContactCorporateStrategyandInvestorRelationsDepartmentIndustrialandCommercialBankofChinaLimitedAddress:No.55FuxingmenneiAvenue,XichengDistrict,Beijing,100140,PRCTel:86-10-66105183Fax:86-10-66106336E-mail:csr@icbc.com.cn报告说明Introduction董事长致辞行长致辞回眸2012关键数据01051011Chairman'sStatementPresident'sStatement2012HighlightsKeyData0307101128价值银行27ValueCreator助力实体经济支持新兴产业促进区域协调支持中小企业加大“三农”服务服务保障性住房支持民族经济2931333339434530323434404446BoostingtheRealEconomySupportingtheEmergingIndustriesPromotingtheRegionalCoordinationSupportingtheSmallandMediumEnterprisesReinforcingtheAgriculture,CountrysideandFarmersServicesServingtheConstructionofLow-incomeHousingSupportingtheNationalEconomy48品牌银行47BrandBuilder505660提升客户服务加强全球履责建立一流品牌495559PromotingCustomerServicesStrengtheningGlobalCSRPracticeBuildingupFirst-classBrands社会责任战略与管理13StrategyandManagementofSocialResponsibility14公司概况公司简介公司治理责任理念利益相关方参与责任管理社会评价15171921212525OverviewofICBCCompanyProleCorporateGovernanceResponsibilityConceptsStakeholdersParticipationResponsibilityManagementSocialRecognition16182022222626绿色银行63648298108GreenBank66747678推行绿色信贷，建设生态文明构筑绿色渠道，推广电子银行培养节能意识，倡导绿色办公爱护绿色家园，助力环保公益65737577PromotingGreenCreditandConstructingEcologicalCivilizationBuildingGreenChannelsandPromotingE-bankingRaisingtheAwarenessofEnergyConservationandAdvocatingGreenOceCherishingtheGreenHomeandBoostingEnvironmentalProtectionCause诚信银行81CreditworthyBank8490929294消费者权益保护投资者关系管理责任采购知识产权保护反金融犯罪8389919193ProtectionofCustomers'RightsandInterestsImprovementofInvestorRelationsManagementProcurementProtectionofIntellectualPropertyRightsAnti-nancialCrime和谐银行97HarmoniousBank100100102102106规范用工管理，保障员工权益重视员工诉求，听取民主意见关注职业发展，引领员工成长营造温馨氛围，致力人文关爱推进文化融合，打造和谐队伍9999101101105StandardizingRecruitmentManagement,ProtectingEmployees'RightsandInterestsPayingAttentiontotheNeedsofEmployees,TakingReasonableAdviceConcerningaboutEmployees'CareerDevelopment,CaringforTheirGrowthCreatingComfortableWorkingEnvironment,DedicatingtoGivingHumanisticCaretoItsPeopleBoostingCulturalIntegration,BuildingHarmoniousTeam爱心银行107CharityBank110114118122124定点扶贫社会公益支持文教体育事业志愿者活动海外公益109113117121123TargetedPovertyAlleviationPublicWelfareSupportingCulture,EducationandSportsVolunteerActivitiesOverseasPublicWelfare